nexRealty CRM

Privacy Policy

We are committed to protecting your privacy and ensuring the security of your information while using nexRealty CRM and related services.

Effective Date: 01 April 2026
Last Updated: 01 April 2026

Introduction

This Privacy Policy explains how Nexbitz Infotech LLP ("Company", "we", "our", or "us") collects, uses, stores, processes, and protects information when you use nexRealty CRM, including our web application, mobile application, and related services.

1. Information We Collect

Account Information

  • Name
  • Email address
  • Mobile number
  • Company name
  • User role and permissions
  • Billing and subscription information

CRM and Customer Data

  • Customer names
  • Phone numbers
  • Email addresses
  • Lead and inquiry information
  • Follow-up records
  • Property preferences and requirements
  • Booking information
  • Payment records
  • Sales and customer relationship data

Uploaded Documents and Files

  • Property images
  • Customer documents
  • Booking forms
  • Payment receipts
  • Other files uploaded by authorized users

Mobile Application Information

  • Device information
  • Operating system version
  • Application version
  • Device notification token
  • Unique device identifiers
  • Crash and diagnostic information

Technical Information

  • IP address
  • Browser information
  • Session information
  • Usage logs
  • Cookies and authentication tokens

2. How We Use Information

  • Provide and maintain the Service
  • Manage customer leads and inquiries
  • Process bookings and payments
  • Provide customer support
  • Authenticate users and secure accounts
  • Improve platform functionality
  • Generate reports and analytics
  • Send service-related communications
  • Comply with legal obligations
We do not sell, rent, or trade user data to third parties.

3. Push Notifications

  • Lead assignments
  • Follow-up reminders
  • Booking updates
  • Payment updates
  • Task notifications
  • Important account alerts

Users may disable push notifications through device settings.

4. Application Permissions

The nexRealty CRM mobile application may request access to certain device features and permissions when required to provide CRM functionality.

  • Camera access for capturing property and customer-related images
  • Media and storage access for uploading documents and files
  • Notification access for lead assignments, reminders, and updates
  • Internet access for communication with CRM servers

Permissions are requested only when necessary for the operation of the application.

5. Data Sharing

We do not sell, rent, or trade personal information. Information may be shared only with trusted third-party service providers that assist us in operating and maintaining the Service.

  • Cloud hosting and infrastructure providers
  • Payment gateway providers
  • Firebase Cloud Messaging (Google)
  • Technical and software service providers
  • Government or legal authorities when required by law

Data may be processed or stored on servers located in India or other jurisdictions where our service providers operate.

5. Data Security

We implement technical, administrative and organizational safeguards including encrypted communications, access control, authentication systems, server security measures and regular monitoring practices.

While we strive to protect information, no internet-based service can guarantee absolute security.

6. Data Retention

Customer and CRM data is retained for as long as necessary to provide the Service, maintain business records, fulfill contractual obligations, comply with legal requirements, and ensure operational continuity.

Following account termination, information may be retained for a limited period for backup, recovery, compliance, and security purposes before permanent deletion, unless a longer retention period is required by law.

7. User Rights

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of information
  • Request restriction of processing
  • Withdraw consent where legally permitted

8. Account Deletion

Authorized account holders may request account deletion by contacting support@nexbitz.tech.

Requests will be processed subject to applicable legal, contractual, security, and data retention requirements.

9. Cookies and Session Technologies

  • Maintain user sessions
  • Provide authentication
  • Improve performance and security
  • Enhance user experience

10. Children's Privacy

nexRealty is intended exclusively for business and professional use and is not directed to children under the age of 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.

Contact Information

Nexbitz Infotech LLP

Vadodara, Gujarat, India

Email: support@nexbitz.tech

Website: www.nexbitz.tech

For privacy-related requests, account deletion requests, subscription-related inquiries, or questions regarding this policy, please contact our support team.